How to be the most safe and effective medical practitioner for your patient

Managing Healthcare Complaints – practical tips for GPs

Webinar Invitation: Navigating Complaints and Meeting Regulatory Expectations

Are you a clinician looking to strengthen your understanding of regulatory expectations? Join us for an engaging and interactive webinar with Dr Maria Li from the HCCC. In this session, Dr. Li will demystify what regulators expect from clinicians who find themselves the subject of a complaint. This webinar delves into the key attributes of a safe and effective medical practitioner, using relevant case studies to illustrate how each attribute applies in practice. By the end of the webinar, you’ll gain practical strategies to confidently navigate complaints and align with regulatory standards, no matter where you practice in Australia. Plus, take advantage of a dedicated Q&A session to get your questions answered.

What

Managing Healthcare Complaints - practical tips for GPs
1.5-hour webinar

Where

Online Interactive
Delivered via Microsoft Teams. (Access link will be sent prior to event).

When

Wednesday, 7 May 2025
12.30pm – 2.00pm AEDT

Cost

Free for GPRA members
Non Members - $45
Not a member? Join now

What to expect:

  • Demystify regulatory expectations for clinicians who face complaints.
  • Explore the key attributes of a safe, patient-centred and effective medical practitioner.
  • Use case studies to illustrate how these attributes apply in practice.

Why attend:

  • Comprehensive understanding of regulatory expectations from an expert who both practices as a GP and deals with complaints made against other GPs
  • Application through case studies by utilising case studies and practical examples to explore the key attributes of a safe and effective medical practitioner
  • Effective communication through an interactive Q&A session to discuss specific cases and challenges
  • Resource utilisation by identifying how to use the available resources that will assist you in your understanding of regulatory standards
Register below and build your understanding and interpretation of the Australian regulatory framework.
Maria-Li
Meet Your Speaker: Dr Maria Li
Dr Maria Li is an Australian-trained GP with 15+ years’ clinical experience in metropolitan and rural NSW. She is the Principal Medical Advisor for the Health Care Complaints Commission, the health care regulator in NSW. Maria finds deep satisfaction in medical education and regulating health care in a way that elevates the standards of the profession whilst acknowledging the humanity of practitioners. She is passionate about increasing public health literacy and improving health system quality and safety.
https://www.hccc.nsw.gov.au/
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Category: Events