Supporting the next generation of GPs: Dr Casey Going's vision for MBSPro
For many doctors, the road to becoming a GP involves a blend of personal inspiration and professional challenges.For Dr Casey Going, it was a combination of both that led him to create a groundbreaking tool — MBSPro — that is revolutionising the way GPs navigate Medicare billing and clinical documentation.
Why general practice?
Growing up on a family farm in rural Southeast Queensland, Casey saw first-hand the limited access to healthcare in his community. His experience, coupled with the influence of his famiy GP, Dr Lynton Hudson, inspired him to pursue medicine.
“Dr Hudson was a true inspiration,” says Casey. “He made medicine not just a job, but a vocation — something I wanted to do to serve my community.”
Now, Casey practices in the very clinic once owned by Dr Hudson, continuing the legacy of care in a rural community.
After completing his medical degree at the University of Queensland, Casey worked in regional Queensland before returning to his hometown.
“It’s not just about providing medical care; it’s about fostering continuity, trust, and long-term relationships with patients,” he shares.
Recognising the challenge: Medicare billing
While working as a GP, Casey quickly realised that the administrative demands of Medicare billing were a significant challenge.
The complexity of the system often led to missed opportunities for health assessments, care plans, and preventive screenings during consultations.
“I realised we needed a tool that could operate in real-time during consultations, helping GPs identify relevant MBS items without adding to their paperwork burden,” says Casey.
This led to the creation of MBSPro, an AI-powered platform designed to streamline Medicare billing and clinical documentation for GPs.
Introducing MBSPro: An AI-powered solution
MBSPro is designed to simplify Medicare billing for GPs.
By listening to consultations in real-time, the platform generates accurate clinical notes and suggests the appropriate Medicare item numbers based on the conversation. This allows GPs to focus more on patient care while reducing the administrative load.
“The platform integrates preventive health logic and enhances billing accuracy, all while ensuring Medicare compliance,” says Casey.
By suggesting relevant Medicare items, MBSPro ensures that no billing opportunities are missed, leading to fewer claim rejections and more efficient practice management.
Supporting early-career GPs and registrars
Medicare billing can be especially daunting for new GPs and registrars, who often feel unsupported when navigating the complex system.
“Medicare billing can be confusing, and many new GPs feel uncertain,” Casey explains.
MBSPro addresses this challenge by providing real-time explanations of billing criteria, helping registrars understand the “why” behind each suggestion.
By eliminating the guesswork, MBSPro helps registrars build confident, compliant billing habits from the start of their careers.
“MBSPro helps registrars by taking the guesswork out of billing, enabling them to focus on delivering the best patient care while ensuring compliance,” says Casey.
Feedback from users shows that practices using MBSPro report increased rates of preventive care, fewer rejected Medicare claims, and more accurate billing.
The platform serves as a safety net during consultations, offering timely reminders of services that might otherwise be overlooked.
The future of MBSPro
MBSPro’s future looks promising, with upcoming features that will benefit GP registrars.
One such feature is an AI-powered chatbot that will offer instant answers to Medicare-related questions.
This tool will help registrars gain a deeper understanding of MBS item numbers, compliance tips, and billing processes, making it a valuable educational resource.
Moreover, MBSPro is integrating with popular practice management systems like Best Practice and PRODA, streamlining the billing and claiming process even further
These integrations will reduce administrative duplication, improve data accuracy, and help embed billing education into registrars’ daily workflows.
To support GP registrars, MBSPro is offering an exclusive 70% discount for the first two months of access to GPRA members.
“We want to make sure registrars have access to the tools they need to succeed from day one,” says Casey. “This initiative is designed to help them build strong billing habits early in their careers.”
Revolutionising Medicare billing
MBSPro represents a significant advancement in how GPs manage Medicare billing. By harnessing the power of artificial intelligence, the platform not only supports billing accuracy and compliance but also frees up GPs to focus on patient care.
Through MBSPro, Casey has created a tool that enhances the care GPs provide while reducing the administrative burden.
“MBSPro allows GPs to deliver better care to their patients while strengthening the sustainability of their practices,” Casey explains.
As Medicare billing continues to evolve, MBSPro is a valuable tool that simplifies the system for GPs, from registrars to experienced practitioners. Its ability to reduce administrative stress and enhance billing accuracy ensures that GPs can spend more time providing quality care to their patients.
For more information about MBSPro, visit www.mbspro.com.au
NOTE: Registrars should check their relevant College training policies regarding introducing AI tools into your practice.
